Question 1

Install LidRun

Accepted Answer

Download the LidRun .dmg, open it, and drag LidRun into your Applications folder. Eject the disk image, then launch LidRun from Applications. The first time it runs, approve the single sleep-management permission so it can hold the Mac awake.

Question 2

Open a Mac app outside the App Store (Gatekeeper)

Accepted Answer

LidRun is sold outside the App Store, so the first launch needs one extra step. Right-click (or Control-click) LidRun in Applications and choose Open, then confirm Open in the dialog. macOS remembers this and opens it normally afterwards. If you ever see a message that the app cannot be opened, use System Settings, Privacy and Security, and choose Open Anyway. LidRun is signed and notarized by Apple.

Question 3

Activate your license

Accepted Answer

Open LidRun, go to the License section, and paste the key from your purchase email. Activation links this Mac to your license. Each plan allows a set number of Macs, and plans differ only by how many Macs you can run on, never by features.

Question 4

Move LidRun to a new Mac

Accepted Answer

Sign in to your account portal, find the Mac you no longer use, and deactivate it. That frees a slot so you can activate LidRun on the new Mac. You can move your license between machines yourself without contacting support.

Question 5

Download the DMG

Accepted Answer

Your purchase email and your account portal both link to the latest signed DMG. Always download LidRun from lidrun.com or the link in your email so you get the genuine, notarized build.

Question 6

Battery safety

Accepted Answer

Set a battery threshold for automatic sleep. When the charge drops below the level you choose, LidRun stops holding the Mac awake and lets it sleep so the battery is protected. For long unattended runs, keep the Mac on power.

Question 7

Thermal safety

Accepted Answer

LidRun reads the system thermal state continuously and shows it in the menu bar. If the Mac reports a serious or critical thermal state, LidRun can step back and allow sleep. Thermal watch reduces risk but is not a substitute for good airflow.

Question 8

Closed-lid (clamshell) mode

Accepted Answer

Turn on keep-running, start your task, then close the lid. LidRun holds the Mac awake while your battery and thermal conditions stay within the limits you set. Make sure the Mac has airflow and is on a hard, flat surface before you close the lid.

Question 9

Account portal

Accepted Answer

The account portal at lidrun.com/account lets you sign in by email, view your license and activations, deactivate a Mac, and find your latest download. No password to remember; sign-in is by a one-time email link.

Question 10

Refunds

Accepted Answer

We offer a 14-day refund with no hoops. Email support and we process it through our payment provider. See the refund policy for the full details.

Question 11

Contact support

Accepted Answer

Email support@lidrun.com with your purchase email and a short description of what you are seeing. We answer in plain language and aim to reply within two business days.

LidRun help center